TERMS OF SERVICE

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Actualize Co., Ltd. (hereinafter referred to as “iSTRONG”) is a company offering mental and family health consulting services. Services are provided by psychologists, psychotherapists, and clinical psychologists who are certified with degrees or diplomas. iSTRONG also shares knowledge and values through psychological articles. The details for using the iSTRONG application service are outlined below. By using the service, users acknowledge, accept, and agree to adhere to the following terms and conditions:

1. Definitions

    1.1 “Application” or “iSTRONG Application” refers to the LINE Official Account iSTRONG, iSTRONG website, and iSTRONG Application, as well as any computer programs, command sets, or other applications that are used or may be used in conjunction with or related to the said application for using iSTRONG services, whether accessed via mobile phones, tablets, websites, or any other devices. This includes cases where LINE Official Account iSTRONG, iSTRONG website, and iSTRONG Application are renamed or include other applications.

   1.2 “iSTRONG services” refer to the services and features available through the application in these terms and conditions, as well as other programs or applications of the service that are used or may be used in conjunction with or related to the said application. This may include services related to mental health care or otherwise, including other services directly related to iSTRONG, even if operated by other individuals or entities.

   1.3 “Service Provider” refers to psychologists, psychotherapists, counselors, psychiatrists, coaches, consultants, writers, or experts providing services in the iSTRONG application.

   1.4 “User” refers to individuals using the iSTRONG application, including cases where parents, guardians, spouses, children, protectors, caretakers, or other individuals act on behalf of or under the authority of the user.

   1.5 “Transaction” refers to any command or action intended to produce a certain result related to the use of services through the iSTRONG application or receiving iSTRONG services, such as appointments, appointment notifications, reading articles, assessments, as well as providing information, accessing information, modifying information, and deleting any information through the iSTRONG application.

   1.6 “Personal Data” refers to information about the user that can directly or indirectly identify the user, including general user information, identification information, identity verification information, biometrics (such as fingerprints, facial patterns, etc., including data arising from the use of physical or behavioral characteristics to confirm identity), organizational affiliation, health insurance data, and other personal data related to the user. This does not include statistical data or information that cannot identify the individual owner of the personal data, which is not considered personal data under the Personal Data Protection Act B.E. 2562.

   1.7 “Identity Verification Information” refers to username and password, verification code, or other codes or information used for identity verification and access to services in the iSTRONG application. This is a measure to prevent unauthorized access by others, whether set by the service provider or the user, and includes information used to recover such codes or data (if any).

   1.8 “Operating Device” refers to mobile phones, tablets, computers, or other electronic tools or devices used by the user to access and use the iSTRONG application services.

2. Use of the iSTRONG Application and Services

   2.1 Users acknowledge that they must register and fully log in to the application before they can use the services. Users must agree to the terms and conditions of service. If users do not consent, they may not be able to access some services.

   2.2 Access to the iSTRONG application or services is categorized into four main features: 1) Services for the general public, 2) Services for corporate employees, 3) Services for health insurance customers, and 4) Services for corporate representatives who purchase comprehensive services for employees. The services for the general public are open for general access and use of certain services, except for some services specifically designed for corporate employees or health insurance customers. These are accessible and usable upon the user being listed as an eligible recipient under each organization's contract with iSTRONG. This includes agreeing to the terms and conditions of iSTRONG services for using them as a service recipient. Users must register (Register) using identity verification codes before using or logging in (log in) by entering the username and password, phone number for receiving a temporary password (OTP) via SMS, or correct identity verification information. They must also comply with the methods and conditions of service as set by the service provider.

   2.3 Users accept that the use of the iSTRONG application services by another person using the user's password and/or identity verification information to access the user's services, or the use of iSTRONG services through a device set to automatically log in to the user's account (log in) and not yet logged out (log out), is considered as use under and with the consent of the user, and is binding as if the user had performed it themselves. Users agree to be responsible for any expenses or civil liabilities arising from such actions, unless there is evidence proving that it occurred without the user's knowledge or consent, or due to an error by the service provider or force majeure.

   2.4 Features of the iSTRONG application in terms of services for the general public, corporate employees, and health insurance customers include services that users can access 24 hours a day (except in cases where the application developer or service provider temporarily suspends services for system maintenance or in cases of malfunction or other circumstances) according to additional methods and conditions set within the application or in receiving services from the service provider (if any). The service provider may add other features or change or cancel these features in the future, including the following:
       (1) Mood Check, a daily emotional survey
       (2) Display of general information of the service provider, which users can view and search for related information through the consultant service menu
       (3) General articles, knowledge, and various public relations news, accessible to users through knowledge sources and public relations news prepared and opened publicly by the iSTRONG application
       (4) Appointment services for discussions with service providers, under terms agreed with the iSTRONG application
       (5) Assessments on the iSTRONG application that are open to the public, including access to one's own assessment history.

   2.5 Corporate employee users will have access to additional special features from section 2.4, including premium articles and specific assessments provided exclusively for corporate employees.

   2.6 Users who are representatives of organizations that purchase comprehensive services for their employees will have access to special features, such as viewing their own corporate employee usage summary (Dashboard) and pulling monthly, quarterly, or annual usage reports. They cannot access or retrieve usage data that can identify individual users.

   2.7 Users accept that any transaction or action through the iSTRONG application, regardless of the features used, according to the methods and conditions set by the service provider, is considered accurate, complete, and legally binding on the user.

   2.8 Users acknowledge that for some services that are part of iSTRONG, the provider may source text or data from external individuals or entities, or the provider's information system may be connected with external systems. iSTRONG cannot guarantee the accuracy or completeness of such text or data. Moreover, iSTRONG is not involved and does not endorse or guarantee any information, products, services, offers, and/or benefits produced and/or provided by external individuals or entities. iSTRONG is not liable to users or any third parties for any damages arising from the use of such text or data, or any other incidents resulting from the advice, services, or products of other individuals or entities.

   2.9 Users agree and accept that the use of the iSTRONG application and iSTRONG services is a supplementary service of the provider and cannot replace therapeutic healthcare services and direct medical treatment. It is not a channel for requesting services in emergency or urgent situations. iSTRONG and the service provider are not liable for any damages or malfunctions arising from the use of this application and/or iSTRONG services, whether due to force majeure, circumstances beyond the control of iSTRONG and the service provider, system malfunctions or defects, operational errors of the provider's personnel or contractors, or other causes.

   2.10 iSTRONG reserves the right to refuse service, or to change, suspend, or cancel iSTRONG services or certain features of the application at any time. In the case of suspension or cancellation of all iSTRONG services, users will be notified at least 30 days in advance, except in cases of force majeure or urgent necessity, in which case users will be notified as soon as possible.

   2.11 Users accept that, as far as the relevant laws permit, the use of the iSTRONG application and iSTRONG services is solely at the user's own risk. The application and iSTRONG services are provided "as is" and "as available," possibly including all defects. iSTRONG and the service provider make no warranties regarding the application and iSTRONG services, whether express, implied, or statutory, including but not limited to implied warranties and/or conditions of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, precision, and non-infringement of third-party rights.

   2.12 Users acknowledge and accept that some features of the iSTRONG application and services may not be completely accurate, complete, or precise due to various limitations such as signal strength, interference, device characteristics, technical limitations, or other factors affecting accuracy, precision, or consistency of location identification. Therefore, iSTRONG cannot guarantee against damages or problems that may arise.

   2.13 Users acknowledge and accept that in providing services, the provider and iSTRONG merely receive information and offer guidelines for decision-making and solutions for the service recipients only, without the right to compel the service recipients to act or refrain from acting. Decisions made after receiving services are beyond the responsibility of the provider and iSTRONG.

   2.14 Users must be at least 20 years old and legally capable of entering into contracts and complying with various terms and regulations under Thai law to use this service independently. If the user is a minor (under 20 years old) and needs to use the service, a legally competent parent or guardian must be present during the service and agree to the terms of service. The guardian can register and use the service on behalf of the minor under their care.

   2.15 Users are prohibited from using the iSTRONG services improperly, such as interfering with the services or attempting to access them in ways beyond what the iSTRONG application provides and advises. Users must use iSTRONG services only as permitted by law, including export and re-export control laws and regulations. iSTRONG may suspend or stop providing services to users who do not comply with iSTRONG's terms and policies or if iSTRONG detects suspicious behavior that is incorrect.

   2.16 Using this service does not grant users any intellectual property rights in the service or content accessed. Users cannot use the content in the service unless authorized by the content owner or as permitted by law. This condition does not grant users the right to use any branding or logos used in iSTRONG services. Users are prohibited from exporting, concealing, or modifying any legal notices displayed in or with iSTRONG services.

   2.17 Some iSTRONG services can be used on personal mobile devices. Users are prohibited from using such services in a manner that causes distraction and prevents them from complying with traffic laws or safety regulations.

3. Use of Expert Consultation Services

   3.1 Service recipients must accept the terms and conditions of the service beforehand. Both the service recipient and provider agree to strictly adhere to the specified dates, times, and other conditions.

   3.2 Service users must make appointments with providers in the iSTRONG application system, providing minimum information as per the conditions set realistically, to ensure the highest benefits and quality of consultation and services.

   3.3 Service users must schedule appointments at least 30 minutes before the desired consultation time.

   3.4 Service users can choose the method of conversation, either by phone or through the iSTRONG application using only voice or video call.

   3.5 Service recipients can change or cancel appointments at least 1 hour in advance for phone or video call consultations, except in cases of emergency or unavoidable necessity. This requires reasonable explanation through various contact channels. Otherwise, it will be considered that the service has been fully rendered, and the service recipient must bear the responsibility for the actual usage hours incurred, without any possibility of refund or waiver under any circumstances.

   3.6 Service providers can change or cancel appointment times at least 4 hours in advance for face-to-face consultation services, except in cases of emergency or unavoidable necessity. This also requires reasonable explanation through various contact channels. Otherwise, it will be considered that the service has been fully rendered, and the service recipient will be charged for the usage hours, without any possibility of refund or waiver under any circumstances.

4. Complaint Resolution Process

   4.1 To protect the rights of the complainants and the information providers acting with honest intent, iSTRONG will keep the names, addresses, or any information that can identify the complainant or information provider confidential. Only the responsible personnel handling the investigation of the complaint will have access to this information.

   4.2 It is the duty of those receiving information related to the complaint to maintain the confidentiality of the information, complaint, and evidence provided by the complainant and information provider. Disclosure to unrelated persons is prohibited unless required by law.

   4.3 Upon receiving a complaint, iSTRONG will immediately consider the issue and notify the relevant departments to investigate the facts related to the complaint and take appropriate corrective actions.

   4.4 iSTRONG will periodically follow up on the progress, and the relevant departments will inform the complainant of the outcomes within a suitable timeframe.

   4.5 Channels for Submitting Complaints
   Complainants can submit their complaints with details of the issue, along with their name, address, email, and a contactable phone number through the following channels:

   Channel 1: Through the website www.istong.co, on the 'Contact Us' page.
   Channel 2: Via email, sent to contact@istrong.co.
   Channel 3: Through LINE, ID @istrong.

   4.6 The team will promptly address every complaint and contact the complainant within 3 business days to inquire further about the issue.

5. Other Terms and Conditions

   5.1 In agreeing to or accepting these terms and conditions of service, the user affirms that they are either the user of this application or are legally authorized to act on behalf of such a person, having acted for the benefit and purpose of the user's operation. In cases of acting on behalf of someone, if that person is capable of understanding and deciding on these iSTRONG service terms and conditions, the user confirms that they have provided information and explained to that person, who has understood and consented to the actions taken on their behalf as far as possible.

   5.2 In cases where the user has not yet registered for the application, or has not signed an agreement accepting the terms and conditions of service with the iSTRONG application, or has been exempted from such agreement in writing by the service provider, the user accepts that this does not invalidate the agreement or acceptance of these terms and conditions, and other terms and conditions in the application or in using iSTRONG services (if any) made electronically. Such electronically made agreements and acceptances are legally valid in every respect until later canceled or amended.

   5.3 The user consents that the agreement or acceptance of these terms and conditions, and other terms and conditions in the application or in using iSTRONG services (if any), constitute the user's intent and are binding as if the user had personally signed the document. The user accepts that the service provider may modify, add to, or cancel the terms and conditions as deemed appropriate, notifying the user through the application and/or by other suitable means. If the user does not agree or accept such terms and conditions, either in whole or in part, the user may not be able to use some or all of the iSTRONG services, or the service may be suspended, and the service provider will not be responsible for any resulting damages.

   5.4 In cases where these terms and conditions conflict or are inconsistent with the iSTRONG service terms and conditions signed in writing with the service provider, or conflict with other terms and conditions in the application or in using iSTRONG services, the user agrees to abide by the most recent agreed-upon or accepted terms and conditions in the conflicting parts. Other terms and conditions remain binding unless otherwise specified. Additionally, if any part of the service terms and conditions becomes ineffective or unenforceable for any reason, the user accepts that this will not affect the binding nature of other parts of the terms and conditions.

   5.5 The user acknowledges that, unless otherwise explicitly specified, the service provider and/or other persons own the copyrights and intellectual property rights related to the iSTRONG application and services. The service provider reserves these rights in the parts that they own or are authorized to use. The user agrees not to replicate, modify, publish publicly (including via websites or electronic means), rent, sell, distribute, erase, or alter management rights data (such as watermarks, text, symbols, images, or sounds indicating creators, copyright owners, or terms and conditions of use related to copyrighted works) or allow others to do so with the original or copies of copyrighted works and intellectual property of iSTRONG and/or other persons related to the iSTRONG application and services without permission from the service provider or the intellectual property owner, except for necessary replication for use of copies to enable normal functioning of computer systems or processes involving copyrighted works via computer systems, or other exceptions or permissions under the law. Additionally, the user agrees not to decompile, reverse engineer, disassemble, or attempt to obtain the source code or decrypt the application, software, or computer programs used in the iSTRONG services unless permitted by the service provider or the work's owner, or it is public information disclosed rightfully.

   5.6 The user agrees not to use the iSTRONG application or services in the following manners, which if found or reasonably believed to occur, may lead to the suspension or cancellation of the user's access to all or part of the iSTRONG services.

       (1) To misrepresent identity, qualifications, or facts about the user.
       (2) In a manner that is against the objectives, violates laws or good morals, or causes damage to the service provider and iSTRONG.
      (3) To attack, hack into, interfere with, disturb, or disrupt systems related to this application or iSTRONG services, or to attempt unauthorized access, forwarding, or disclosure of personal data of others or other confidential information, or illicitly modify system data, constituting an attack on cybersecurity or personal data protection, or committing an offense under computer-related laws.
       (4) To introduce into the computer system distorted, falsified, false data, or data constituting an offense against the security of the kingdom.
       (5) To introduce into the computer system data that is obscene, against good morals, inappropriate, or might cause damage or legal liability to the service provider and iSTRONG.
       (6) In any other manner that violates the terms of use or service set within the application or in the iSTRONG services, or as determined by the service provider.

   5.7 If the iSTRONG user previously agreed or accepted the iSTRONG service terms and conditions of the iSTRONG application or the iSTRONG service terms and conditions for user operation made electronically, such agreement or acceptance is hereby canceled, and the terms and conditions of this document shall replace them, except for the service terms and conditions made in writing with the service provider (if any), which shall remain in effect until canceled or further amended, and the iSTRONG service terms and conditions for recipient operation by the service provider (if any), shall be as specified in section 4.4.

Effective date: December 30, 2023.

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Payment Policy (Only on istrong.co)

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In order to receive services from iSTRONG, organization clients who have been registered in the database do not have to pay for our services as per our agreement with the organization.

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Regular clients will be charged with service fees depending on service type.

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In case of extending the counseling session beyond the specified period, clients can submit the outstanding payment for the extended time within 24 hours after the counseling session has ended. Should the clients decide not to submit the payment for the extended time, the service administrator has the rights to proceed with legal action.

Our payment methods include:

• Money transfers (Mobile banking or ATM)

• Credit card

• Line shop

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Payment information and pricing are available on the service page or “Our Services.”

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Our call center may be reached at 02-0268949. Our office hours are 9.00am – 6:00pm Monday to Friday (except holidays).

Clients paying with credit cards or Line Shop will receive an appointment confirmation from our system after the payment is accepted.